We will only ship items within the Continental US and Canada. All items shipped must be signed for, and therefore we are not able to ship to a P.O. Box. All shipping costs to you the customer will be confirmed in writing prior to the shipments departure.

The following procedures should be followed when receiving your shipment:
Check for any visible damage to the box and packaging before signing for your plasma screen. Should exterior damage be apparent, sign for the plasma display shipment, but NOTE any damage to the box.

Next, check the screen for damages by removing the box packaging and inspecting the actual screen. If there is damage to the screen itself or other physical damage to the unit, this MUST be reported to us within 48 hours of receipt of the product. We offer a 30-day manufacture defective replacement guarantee for plasma screens which suffer from a manufacturer's defect ONLY. IT IS UNDERSTOOD PL-Direct WILL NOT REPLACE ANY DEFECTIVE PLASMA SCREENS AFTER 30 DAYS FROM RECEIPT OF THE PRODUCT.

Carefully unpack and inspect all merchandise taking care not to damage the original packaging. Do not fill out the manufacturer's warranty card until your initial dealer warranty ends. Keep the original packaging for at least the first 30 days after purchase. We recommend storing the original packaging for the life of the product in case the unit has to be shipped to a service center for repair.

Tracking Numbers
All customers will receive tracking numbers sent via an e-mail or fax if preferred.